1. Eligibility for Refunds
Refunds are not automatically guaranteed. To be eligible for a refund, certain conditions must be met:
Service Failure: A refund will only be considered if SendMoney365.com fails to provide the service as outlined in your agreement or if there was an error on our part that prevented the service from being completed.
Customer Errors: Refunds will not be granted in cases where the customer has made an error during the transaction process (e.g., entering incorrect recipient details, choosing an inappropriate payment method).
Transaction Issues: In cases of duplicate payments or processing errors that are our fault, we may issue a refund upon verification of the issue.
Non-refundable Services: Certain services, such as prepaid transactions, subscriptions, or payments for services that have already been fully delivered, are not eligible for refunds.

2. Refund Request Time frame (Expanded)
To ensure timely processing of all refund requests, SendMoney365.com enforces a strict 48-hour window for customers to submit a claim after a transaction. This time frame is critical to facilitate quick resolutions and prevent unnecessary delays in processing refunds. Requests submitted beyond this period will not be considered under normal circumstances.
However, in exceptional cases where the customer can provide valid proof that the issue could not have been reasonably identified within 48 hours, SendMoney365.com may consider an extension. Such extensions will be assessed on a case-by-case basis, and the final decision rests with the SendMoney365.com team.
Please ensure all supporting documentation, including transaction IDs, error reports, and any correspondence related to the issue, is provided promptly.

3. Process for Requesting a Refund
To request a refund, follow these steps:
Submit a Detailed Request: You must submit a formal refund request through our customer support page, providing all necessary details including the transaction ID, payment method, and a description of the issue.
Documentation: Attach any supporting documents (screenshots, error messages, receipts) to assist in the verification of the issue.
Communication: Our customer service team will contact you to acknowledge your request. Please respond promptly to any additional inquiries or requests for information related to your case.
Verification Period: SendMoney365.com will review your refund request within 3 to 5 business days. During this period, we may request additional information to verify your claim.

4. Non-refundable Transactions
Certain types of transactions are excluded from this refund policy:
Completed Transfers: Once a transfer or payment has been successfully processed and the funds have been received by the intended recipient, it is not eligible for a refund.
Payment Processing Fees: Fees associated with payment processing (such as bank charges or payment gateway fees) are non-refundable.
Prepaid Services and Subscriptions: Payments made for prepaid services, subscriptions, or products are final. No refunds will be issued once these services have been activated.

5. Refund Issuance and Method
If you are eligible for a refund, it will be processed using the same method as the original payment. Refunds can take up to 14 business days to process, depending on the payment method used. We are not responsible for delays caused by third-party payment processors.
Alternative Refund Methods: In rare cases, if the original payment method is unavailable, SendMoney365.com will issue a refund via an alternative payment method, at our discretion.
Partial Refunds: In some instances, SendMoney365.com reserves the right to issue partial refunds, based on the specific service provided or the issue that led to the refund request.

6. Refused Refunds
SendMoney365.com reserves the right to refuse a refund request if:
Invalid or Insufficient Documentation: If the refund request is not supported by valid documentation, or if the customer fails to provide enough information to substantiate the claim, the request may be denied.
Frequent Refund Requests: If a customer is found to have a history of frequent refund requests, SendMoney365.com may restrict the ability to request refunds in the future.
Policy Violations: Refunds will be denied if the customer is found to have violated our Terms of Service or engaged in fraudulent activities.
Chargebacks: If a chargeback is filed by the customer through their payment provider, SendMoney365.com will automatically cancel any pending refund requests, and the customer’s account may be suspended.

7. Conditions for Using Refunded Wallet Balance in Future Transactions
To ensure the secure and effective use of refunded wallet balances, SendMoney365 has outlined specific conditions that must be met before these funds can be applied to new transactions. These guidelines promote financial accountability and maintain the integrity of our transaction system.
Eligibility Criteria
 7.1. Successful Transaction Pre-requisite:
Users must complete at least one successful transaction on the platform. The amount involved in this transaction must be equal to or greater than the refunded wallet balance. This ensures that users have a verified history of legitimate transactions, fostering trust and accountability.
 7.2. Activation of Refunded Wallet Funds:
Upon meeting the above requirement, the refunded wallet balance becomes eligible for use in future payments. Users may apply this balance toward the payment of new transactions seamlessly.
Why This Policy is Important
This eligibility criterion has been established to uphold a high standard of security and reliability in all financial activities on the platform. By requiring at least one successful transaction:
 • Fraud Prevention: It mitigates risks associated with misuse or exploitation of refunded balances.
 • System Integrity: It ensures that refunds are applied only after the user demonstrates consistent and trustworthy transaction behavior.
 • User Accountability: It encourages responsible financial practices, helping users better manage their funds while benefiting from SendMoney365’s services.
These measures are designed to balance user convenience with operational security, reinforcing SendMoney365’s commitment to providing a trustworthy and efficient payment ecosystem.

8. Changes to This Policy (Expanded)
SendMoney365.com reserves the right to modify, update, or change this Refund Policy at any time without prior notice. Customers are encouraged to review this policy regularly to stay informed about any adjustments or changes that may occur. Any modifications will take effect immediately upon posting the revised policy on the website. By continuing to use SendMoney365.com services after such changes are made, customers accept and agree to be bound by the updated terms.
If you disagree with any changes, you may request a refund as outlined in the relevant sections, subject to eligibility criteria.

9. Limitations of Liability
Service Issues: While SendMoney365.com makes every effort to provide a reliable and accurate service, we cannot be held liable for issues that arise due to external factors, such as delays caused by third-party payment processors or issues with the customer’s bank account.
No Liability for Consequential Loss: SendMoney365.com will not be held responsible for any indirect, incidental, or consequential damages that result from issues with a transaction, including but not limited to loss of income, opportunities, or reputation.
Force Majeure: SendMoney365.com will not be held liable for any delay or failure in service due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, or disruptions in internet connectivity.
10. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the issue by submitting a formal dispute to our customer support team. SendMoney365.com will review the case thoroughly and attempt to reach a resolution. In case of unresolved disputes, we will follow the procedures outlined in our Dispute Resolution section in the Terms of Service.

By using SendMoney365.com services, you acknowledge and agree to the terms set forth in this Refund Policy. If you have any questions or concerns, please feel free to contact our customer support team. We are committed to ensuring a positive experience and resolving any issues promptly.